Help for the Android app
Let's get your kitchen working again.
Start with the quick checks below, then use the topic guides for scans, sync, receipts, subscriptions, and account access.
Quick check
- 1. Confirm your internet connection.
- 2. Install the latest Play Store build.
- 3. Close Morfi completely and reopen it.
- 4. Check camera access in Android Settings.
Common questions
These answers cover the most common issues without requiring access to your private kitchen data.
Kitchen scans and photos
Morfi asks for camera access only when you choose to take a photo. If capture is unavailable, check Morfi's camera permission in Android Settings. You can also choose an existing photo instead. Review every detected ingredient before saving it to your pantry.
Sign-in and kitchen sync
Confirm that you are online and signed into the same Morfi account on each device. If a shared kitchen is missing, ask the kitchen owner to verify the invite and make sure you accepted it with the intended account.
Recipes, pantry, and shopping
Recipe matches depend on the ingredients currently saved in your pantry. Update pantry quantities or mark recipe ingredients as available when something is missing. Planned meals can add their ingredients to the shared shopping list.
Receipts and purchase history
Receipt recognition can make mistakes. Check the store, date, total, item names, and prices before saving. Only upload receipts you have permission to store, and avoid including unrelated personal information.
Morfi Plus and Google Play
Android subscriptions are purchased and managed through Google Play. Use the same Google account that made the purchase, then reopen Morfi while online so access can refresh. Cancellation and renewal settings are available in Google Play's Subscriptions screen.
Need help from a person?
Email us with a short description of what happened, the Android version you are using, and the troubleshooting steps you already tried. Please allow up to two business days for a reply.
Email Morfi supportPlease never send passwords, payment-card numbers, or private kitchen photos in a support message.